What Our Customers Are Saying

We value all feedback from customers, but we love it when that feedback is positive because we know we are doing right by our fantastic customers & friends. Here are some of the comments we have had over the years:

Hello,

I was hoping to pass along some comments to the Store Manager
regarding a great experience I had with one of your employees last
week.

I came to the Oakville shop to have a stroller tire repaired, and an
employee named Randy Nicholson looked after me. It turned out to be a
little more difficult to repair the tire than first thought, so he
went out of his way to find an air pump that would fit in the small
spokes of the tire to inflate it. He went over to the CarStar garage
next door but unfortunately they inflated the tire too quickly and it
broke the plastic rim of the wheel. He was very apologetic to me, and
insisted he would get a replacement. This proved to be difficult to do
through warranty, so Randy found a store in Toronto that sold the
wheel replacements, went there and purchased one for me so I could
have use of my stroller for the long weekend. This was amazing
customer service. I feel badly he had to spend his own money and time
to get the wheel. My stroller is extremely important to me though, it
is like my car! I use it everyday with my two kids, so I was so
thankful to have it fixed the same day. This was my first time coming
into your store, and I will definitely return due to this experience.
Thank you again to Randy for providing such great customer service
after an unfortunate event with my repair.

Lauren Klacza

–

Hi Ira,

After a discussion with Ian Garry at the Oakville store, I ended up buying a Cannondale Quick SL 1. The bike is excellent and I am very happy with the whole Gears experience. When I got the bike home I fully expected to have to make some brake, derailleur adjustments etc. This was not the case and a real nice surprise.

Thank you to everyone at Gears (especially Ian) and keep up the good work.

Regards,
Gerry

–

Hello there,

I came in today for some very simple service.  I needed the cones on my wheel adjusted. A couple friendly staff helped me today (unfortuantely I did not get their names), but I’d like to note that these two members are stellar. Not only did I receive prompt and courteous service, but it was done with incredibly great attitude and they were nice enough to do it for me free of charge (despite my offering to pay for it)!

It’s this friendly approach that really makes Gears Bike Shop wonderful.  It was my first time visiting and I was treated like a long time valued customer.  I certainly will be back! This kind of thing really makes your team stand out.  

Thanks,
Shaun

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Hi Ira,

Please know and share that staff whom assisted us last week were very pleasant, knowledgeable and professional. They made my first visit to Gears a very pleasurable experience. Great service !

Thank you,

John

–

Hi Ira,

I recently took my mountain bike in for service at your Oakville location. From start to finish, your service rep, was courteous and patient enough to answer all of my questions. I was totally at ease with my decision to have my bicycle repaired because I felt I could trust him  100%.

Great job.

Have a great day.
Roger

–

Hello,

My name is Leonard and I want to recognize and say Thank You to Gears for their help when I was purchasing my new bike last Thursday.

I’ve worked with some of the top customer services and sales rep in the field of Medical, Technology and Entertainment in both Canada and US and I’m glad to say that your team are one of the best I’ve met.

They are amazing, helpful and very knowledgeable of the products and services that you provide.

Again I just want to say thank you for your help.

Thanks,
Leonard

–

Hi Ira

First off, I have been really impressed with your store and staff.  I bought a Roubaix Expert at the spring bike show. I got my initial fit at the Port Credit location (and then a refit at your new location.  Everyone has been great.  You have built an enjoyable experience for the consumer.  Congrats.

Best Regards
Ian

–

Hi there,

I just wanted to let you know that I recently purchased a bike from your Port Credit Location and a couple of other things from your Leaside location, and overall the experience was great. I shopped around a lot before heading to Gears based on a friend’s recommendation and it was your customer service that ultimately closed the sale – highly trained and knowledgeable staff, low pressure sales environment and ZERO attitude.

I will be a loyal customer for years to come. Pat yourself on the back.

Lauren

–

Ira,

Four years ago , I  purchased my bike at your original location on the recommendation of my son who had already done the same and his friend Tom who had directed us to you.  I had already had a custom bike made for me and the geometry was all wrong at the end of the day.  My son insisted that If I was serious about long distance riding I must come to your shop (I live in Montreal) and buy a new bike.  I was so pleased with my purchase and fitting that I did write to you then as well to compliment your staff. Two years later I rode my bike across Canada with Sears National Cancer Ride.  I had not a single ache or pain in my body. Last week I embarked upon another long distance ride from Toronto to Montreal, a private ride to raise money for the same charity.  My riding partner was being loaned a bike to ride from Cannondale and we were directed to your FABULOUS new shop in Toronto to pick it up.  I was so impressed with with your staff and they went about fitting my friend that I asked if he could do a fitting on my husband, which he carried out brilliantly and then asked if he could have a look at mine as I was starting to feel my left knee which was a new thing.

All to say that this young man is truly a GENIUS at what he does! He is like a live” MRI” for the body on the bike!!!!!!!!  He is passionate, meticulous and super intuitive! He raised my seat 21/2 inches!!  I was told that one does not do such a thing at the end of a season and especially not just before a long distance 621km ride….. well I had just so much trust and confidence in him that I just went ahead and did it.  It was so amazing how much more power I could execute through my pedal stroke and I’m happy to report -not a hint of pain in my body!

I am a very hard marker and this kind of praise does not come too often from “critical” me! This man is truly deserving of recognition for his talents, patience, and also his know how to handle the likes of me who was insisting that the seat was too high.  He knew how to distract me, convince me and prove to me, in a very UNAGGRESSIVE manner , that he did indeed exactly what was needed to make my bike perfect. My riding buddies as well were equally impressed.

Most sincerely,
Beth

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Gears, 

Hi!

My girlfriend and I were in the store on Tuesday night to buy a bike pump after having bought one at another store and had no luck with it it just didn’t work for us. You helped us out with a bike pump after I approached you saying help me find a pump that works and is around $50, well you helped us find the pump he showed us how to use it and then got me to try it and I did it with ease and I will have you know I came home and was able to do it with ease as well.  So we both wanted to let you know that Gears was VERY helpful, patient and understanding in helping us today.

Thank you again
Lisa and Marcelle 

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I wanted this e-mail to get to the bike fitter working at the Toronto location. My name is Kordan and I came into him for a bike fit on a Specialized Secteur about a month ago in advance of my triathlon. I just wanted to let him know that the bike feels amazing and rides so much better since I’ve been in. As well, he did an amazing job during the fit, spending time listening to what I wanted out of my bike and involving me in the process. It was the best experience I’ve had at a bike shop ever. Period. I will definitely be back to see him as I get stronger riding and need to bike to be a bit more aggressive, and Gears is my new favourite shop. Thanks so much!

Regards,
Kordan

–

Hey – at Paris to Ancaster this weekend two of your Wrenches helped me put my bike back together at the 55k mark of a race I was crushing!!

They ripped my already ripped off derailer off and made my horse into a one speed. Pulled out the eight spokes that had been ripped out, wrapped up the cables – ( probably made a bet how far I’d get) and then send me on my way. I had to run up the hills ( one speed not good for me…) but I could wobbly coast down the other side. They saved the race for me? I have no idea who they were but they were in a Gears trailer – THANK YOU THANK YOU THANK YOU – you saved my day!!

Thanks
Anonymous

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Dear Gears,

I love to champion great companies but the opportunity does not present itself very often — this is one of those opportunities – you have completely impressed me and I will be one of your most enthusiastic cheer-leaders!

Thank you for providing such a positive retail and service experience.

All the staff — were amazingly patient and helpful to me, my wife and daughter – thanks.

I will pop in soon to pay for and retrieve my improved ride!

Peter
CEO and President

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Hey Ira;

I just wanted to let you know you have a star working for you.  You probably know already.  It was one of your mechanics working this afternoon.

Last week I brought my beater in to have a gear cable replaced and I ended up spending nearly $150 on getting lots of stuff fixed, including a tune-up. I rode it a couple of days later and the gears were skipping and rubbing and I was not happy.

I brought it in today and complained and this guy was awesome.  He immediately apologized and took it behind the counter and fixed the gears right away.  He didn’t stop there- he also checked over and adjusted everything else to make sure there were no other problems. And he finished by taking it for a test drive to make sure his adjustments were fine.

Finally, he apologized again and said he was sorry I had to bring my bike back.  He redeemed my faith in Gears.

I just wanted to make sure you were aware of how awesome this type of service is!

Thanks,

Jeff 

–

Hi Gears,

I recently brought my 9 year old road bike into your Mississauga location for a complete overhaul.

After riding it a few times I just wanted to let you know that the mechanic did a great job! The bike rides like it’s brand new!!

Thanx for the great service!!

Lorenzo

–

Hey Gears,

Thank you to all of you, from the time I walked in the door Thursday to my fitting and leaving with the bike today. You guys are all true professionals. You made it so comfortable, can’t wait to get our on the road with you.

Thank you again,

Sincerely,
Cameron

–

Thanks so much. Your terrific Team have really made this a great way to enter this sport –  it started with one great person who couldn’t be nicer and then led to another great person getting me set up with and on my new bike with endless patience and kindness in doing so has not gone unnoticed.  Everyone is so great to deal with ;  I always leave your store with a smile .  

Thanks.
Wendy

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Hi Gears,

I really appreciate the time you and your team took to make this bike purchase so successful.

I just got back from a Gears store and was amazed at the exceptional service from the team at that location.  Your staff got me all set up (I’ve purchased many bikes and have never been fitted – royal treatment).  One person got me all set up with accessories, and another sold me on the Garmin 800. I would recommend to anyone looking for a bike to make the trek to any of the Gears stores in the GTA. I am very pleased with the overall service, expertise, and patience of your staff.  You’ve got a great crew there.

It’s been a pleasure doing business with you.

Sincerely,
Anita

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Hello Gears,

I want to thank you, and your staff for all of the help I received regarding my recent saddle purchase. I was not aware of a Specialized Test Saddle program until you told me.  Your staff were terrific that day, as was another during my re-fit a couple of weeks ago and, as I stated to you on the phone, you will have a continuing customer in me because of the level of service you provide.  I am hardly an elite cyclist, nor do I have a lot of money to spend, yet, I get treated with great respect and courtesy whenever I am there. It does not go unnoticed.

Regards,
Brian

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Hey Ira,

I just want to say thanks for all the help this past week with getting me on the road and in to bike season, it was a little bit intimidating going in to a bike store like Gears, but nothing what I expected I only have great things to say about Gears and I will be sending everyone I know to the Port Credit location, service was fast and very helpful.

Thanks again so much
Corey 

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Hi Ira,

Recently I brought my Roubaix in because of a water bottle fastener problem. Greg suggested sending it to Specialized so I agreed. Maybe you’ve heard the whole story but it turned in to a perfect storm of issues. In typical Gears fashion though the whole debacle was handled very professionally. The bike’s been overhauled and spins like a dream.

Thanks, as always, for the great service.
Pat

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Hi Gears,

I just wanted to let you know I stopped by one of your stores on Saturday to meet with a Fit Professional.  He was very helpful, knowledgeable, and informative.  He got me fitted as best he could with my less than ideal hybrid setup and even up-sold me on a fluid trainer.  I was an easy sale J  Anyways, he was very professional and I really appreciated his attention to detail.

Regards,
Rod

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Ira/Kevin:

My wife and I were away for the weekend in Halifax at a wedding and are just back but wanted to let you both know that I had a great full century ride last Thursday, with lots of big climbs as part of it. Hot day, but the bike performed beautifully – shifting was great (derailleur problems are resolved) and there were no problems with my rear Zipp wheel after the spoke was replaced. Although it has taken a while to get things put back together after the Dolomite crash, I am delighted with the result.  Also very pleased with the replacement Giro “stealth” helmet. Thanks to you both for all of your help. The guys I ride with want to do another full century this Saturday and I have signed up for the Lake Scugog century at the end of August before I head off for Corsica. So the beat goes on, and I am loving every minute of it!  What a great summer riding on my Carbonio, thanks to Gears!!!

Ken

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Last summer I participated in the Tour 4 Kids Ride and wrote to thank you for the support Gears provided me during that ride through Andrew.  Having just completed Barrie Shepley’s camp in Tucson, I am writing once again to thank you for terrific support from Gears, and particularly Derek.

Although many shops talk about supporting cycling, few actually do. But no shop comes close to Gears in its ongoing support of cycling. It must be difficult at times to justify this expenditure, but in the 15 years my kids and I have been involved in recreational and competitive cycling, Gears is the only shop I have seen “walk the talk”; and our sport is better because of that.

Even if I weren’t a Gears customer, I know that at any event where the Gears trailer is parked, your guys are going to be friendly and do their best to give me a hand if I need help. I just know I can count on Gears, and its employees like Derek, to come through with a quick fix, part, or helpful tip. Derek did just that in Tucson this past week with his teaching, coaching, wrenching, trucking, and counseling. He personified what Gears is about – friendly, honest, and down-to-earth people who know (and love) cycling.

Ira, thanks once more for your support of cycling. You’ve made it a much more accessible and enjoyable sport for our family for many years and your reputation as the “top shop” in the GTA is well deserved.

Yours truly,
Ian Bell

–

I want to say that I have an even more enhanced appreciation for Gears, your operating philosophy/culture and your staff through my recent purchase. You run a tight ship and I like that as a customer. Your staff are respectful of customers and of each other. Ron and Scott are great ambassadors of Gears. I mention those two because I had more interaction with them then others, but all your staff are great. Andrew sent me a link last night for a name sticker company (as an example). They all genuinely care about what they do and it shows. Scott did a great job in the fitting both before (in nailing down the size of bike to order) and after (very minimal adjustments required) the bike arrived. Ron, what can I say! He is amazing. Very knowledgeable and personal with a very committed and caring enthusiasm for what he does. He is excellent!!

Thanks to both you and Kevin for helping me get my dream bike. I really appreciate the extra efforts that I know you had to go through to make this happen. My experience in this purchase was excellent. I’ve “drunk” the Gears kool-aid and I am a reinforced believer!!

Bernie

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John,

I had to write you quickly to say “Thanks” for the work you and the Multisport Canada Triathlon team put in.

I took Gears up on their bike fit offer today. Scott worked with me for close to 3 hours and I can’t tell you just how different I feel in the saddle now!  We reviewed the before and after video and there’s a tremendous difference.

Now there’s REALLY no excuse for a slow bike split at any of your great Tri events next year!

Cheers,
Mike Dunbar

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I did indeed buy a Guru Flite yesterday at Gears and I look forward to the many hours I will be able to spend on my new bike.  However, the real reason I am writing is to say that the buying experience at Gears was a very enjoyable one.  I was quite surprised to see that Gears carries a very large inventory.  Not to mention that the staff there was very courteous and helpful.  Andrew helped me in buying a bike and I was very happy with the advice he gave me.  I had visited several bike stores before coming to this one, and this one rates the best I have seen.  Even though I live in another area altogether, and I have several bike shops right at my fingertips, it is worth the trip and time to go to Gears!  I wish Gears the best for this cycling year and I will be in again soon!

Regards,
Tom

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Good morning Ira,

I just wanted to take a moment to thank you for your email responses to my million and a half questions.  As a newbie to road bikes, it is truly appreciated.  With your compelling offering of 2009 models along with top-notch customer service from your staff and a professional fitting,  I “pulled the trigger” on the Specialized Roubaix Elite!   The rain prevented me from a test ride, but once I got home the road dried up, so I took my new ride to the streets at 8pm, and was absolutely blown away by this bike.

Not only am I happy with the bike, but I was glad to join the Gears satisfied customer family.

This experience has proved that Gears isn’t just a place to buy a bike.  With the 4 other bike shops closer to my home, I was glad to drive past them to get to Gears.  Your store will be very well recommended to everyone I know.

Thanks again
Jason
Milton, Ontario

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Hi Ira and Kevin

I raced the Transition for the 1st time yesterday at  the Bracebridge  1/ 2 ironman . The course was very technical and the roads were very rough. We had torrential ran throughout the bike portion of the race and at times there was deep standing water on the road. The bike preformed great and I was able to average over 32 kph.  I was talking to some athletes that had ridden P3′s or Guru Chrono’s and they were all over the road. The transition was easy to handle and I hardly felt the rough roads and I was using a disc on the back.  

Great bike.
Robert
Oakville, Ontario

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Hi Ira & Kevin!

I just wanted to thank-you again for your awesome support and providing such awesome service.  You and your entire team have been nothing but exceptionally professional.   I look forward to promoting your business this coming year.  I road the Tarmac indoors for the first time today and it felt fantastic—I can’t wait to ride it outdoors.  Scott did an excellent job yesterday fitting me and making sure that all systems are a go.

I would also like to wish you much success at your big event next weekend.  I know first-hand how much work goes into a major production like yours—I admire your passion in raising both awareness and dollars for such an important cause.

Once again, a huge thanks.

James Loaring
Elite C3 Athlete
www.loaring.com

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Kevin & The Gears Team,

On September 11, 2005, I completed my first Ironman.  I wanted to thank you and your team for your professionalism, support and encouragement throughout my training.  You ensured the bike was as ready for the race as I was.  For that “one less thing to fret about”, I will always be grateful.  The bike performed amazingly and the time you spent getting the fit right ensured I got off the bike relatively fresh as ready to tackle the run as possible.  Out on the course you could tell those who had a great team behind them.  I count your group as part of the team that got me to the finish.

Thanks!

Shirley

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I just wanted to write a quick letter to express my thanks to “Gears” at the Lakeside triathlon in St. Marys this past weekend. An announcement was made by the HSBC organizers informing me that my tire had popped 6 minutes before my swim was to begin, and by the time I ran back to my bike, a support person from Gears had taken the initiative and was changing my tire for me! He swapped out my tube in under 3 minutes and I made it to my swim. What a terrific team you have. Much thanks to Gears for being so prompt and thoughtful, and for making my triathlon a success.

Julian
Mississauga, Ontario

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Hi Kevin/Ira

This is not earth shaking stuff but for an “old” keener like myself a very important thing!  I’ve been having serious pain in front of the right shoulder when in Areo position to the point where it interferes with my IM – gets so bad can’t use arm properly or focus on the task at hand!

I tried “fitting” myself to relieve the situation with no success but was convinced it was age related & was getting treated by Ian at SPC - he suggested I visit you guys.  I setup an appointment with Scott – I was skeptical because I felt if it was a fit issue both shoulders should be acting up!

Anyway to the point, Scott did a few what would seem counter-intuitive adjustments and voila my first 2 hour ride I forgot about my shoulder but the jury was still out until I did a longer ride – this Sunday I rode 6 hours pain-free 90% in the Areo position.

Needless to say I’m talking your fit program up with anybody that will listen to this senior!  Thanks a bunch Scott!

Tom